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Delivery, Return and Repair

Delivery Price 


We ship worldwide! We deliver to the UK, all European and EU countries, and now over 100 countries worldwide.

Order Value: UK STANDARD   UK (SPECIAL DELIVERY)  Europe   Outside Europe
Up to £49.99 £2.50 £6.00 £3.00 £3.50
£50 FREE £6.00 £8.00 £8.00
£80.00-£149.99   FREE £6.00 £10.00  £11.00

Delivery costs include VAT for UK and Europe and exclude VAT outside Europe. If you live in a VAT exempt country in Europe, VAT will automatically be deducted from the shipping charge on checkout.


Delivery Schedule


 UK Standard

Delivered aim within 2 - 3 days

 UK Special Delivery (signature required)

Delivered aim in the next day


Delivered aim 5 days


Outside Eruop 

Delivered aim 5 days

Please allow 14 days for these to arrive with you. We do not take payment from your credit card until your items are ready to ship.


Our Return Policy

 We would like to see all customers are happy for purchasing our products. However, for any reason, if you are unsatisfied of your purchase or you have changed your mind, then we are happy to replace or refund the price of your purchase, providing they are returned in the condition in which they were sold and in the original packaging. Items need to be returned within 28 days of purchase. However, all sale products are not refundable. However, customers have to cover the delivery fee that send the products back to us. 



 For hygiene reasons I am afraid that we are unable to offer refunds on earrings.

If you want to cancel a sale then please contact me within 2 days of receiving your order. 
If, in the unlikely event that an item is faulty, we will arrange for the item to be fixed or replaced to your satisfaction. Please inspect the goods when you receive them. If you are not entirely satisfied with your purchase, please contact us within 48 hours of receipt of goods. Please rest assured that I will work with you to resolve any issues.



Product to be repaired

 We can repair product which has been purchased from us if it is possible. 

1. For all our products, we have 30 days free repair warranty, but extra discount material fee (from £1.00 to £5.00) might be needed which would be depended how bad the damage was. 

2. For any products which were purchased more than 30 day, we will charge £3.00 to £5.00 plus material fee (about £1.00 to £5.00 if needed).


If you do have any products need to be repaired, please contact us through email. We'll discuss the most convenient way for you. 













                    TianQi Handmade