Terms and Conditions
Welcome to the TianQi Handmade website. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using website, you signify your agreement to be bound by these terms and conditions.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. TianQi Handmade cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.
All our products are hand made, which are fixed with wire, hot melt adhesive or thread. Although we have done our best to remain them in very good quality, however it is not be possible as firm as factory made. Please use it with care. Especially for our hair sticks, we strongly recommend that our customer hold the stick rod rather than the head when you are setting your hair which can help them last much longer.
Please aware that all our products are unique to others, there isn't any duplicate item for any product. When it's gone, then gone. We apologize that we cannot make two are same.
Safety and allergy
All items we sell that have small parts attached to them are deemed unsuitable for children under 3 years of age due to potential choking hazards.
Some of our items contain sheet metals and wire which might be sharp. Although we have hidden the sharp side to avoid the risk. However, we still recommended our customers please use them with care.
We use a lot of metal and metal beads in our products, which include earring hooks and Tibetan metal. We do have a few earrings which are using sterling silver earring hooks (which can prevent allergy but the price will be more expensive obviously), however most earrings hook we use are not allergy free. As a result, we do not recommend you to buy them if you are aware you might have allergies to jewellery.
Please read the page about the Tibetan Metals before you purchase any product contains them. The signature of our whole collection is about oriental and vintage, Tibetan metal can always help to enlarge the effort and present our product more lively. However, if you are aware you might have allergy to jewellery, we have to recommended you to do not purchase any product which contains Tibetan metals. Please always read our product information carefully which we have listed all materials that we use.
If you are unsure of the suitability of an item, please contact us and we will be happy to help.
Delivery, refund and repair
Please read our delivery, refund and repair page carefully.
Most major credit cards are accepted via the simple shopping basket. The full billing address which is as same as registered with your credit/debit card is needed. Payment will be required before any goods are dispatched. Whilst every effort will be made to meet delivery arrangements, we do not accept any liability for the consequences of any delays outside of our control. All goods remain the property of TianQi Handmade until full payment has been received. We reserve the right to refuse an order should we be unable to agree arrangements, price, delivery schedule and conditions.
PayPal is accepted.
Limitation of Liability
Except as specifically stated on this site, neither TianQi Handmade nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms
TianQi Handmade reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the TianQi Handmade website.